Banking exception handling
Reduce the cost, delay and rework in complex operations
We find where operational capacity and money are being lost, determine what needs to change, and help deliver measurable improvements — without automating the wrong problem.
A repeated workflow, material volume, an identifiable owner, and a live cost, capacity or service trigger.
You bring one workflow. No data pack and no technology decision are required.
A sensible next decision, including no further action.
Leania helps regulated and operationally complex organisations reduce the cost, delay and rework embedded in high-volume workflows. We establish the evidence, redesign the process, assure delivery and verify the resulting value.
Start with one bounded workflow. Establish what it costs, where delay and rework concentrate, and whether the evidence justifies redesign.
Enterprise experience
Enterprise experience behind Leania
Built on hands-on experience improving complex operations across major financial institutions, professional services firms and multinational enterprises.
Delivered results
>80% lower unit processing costUnit processing cost modelled for the redesigned workflow at target automationModelled at target automation. No cashable-saving claim is made.
AI-assisted personal-tax workflow transformation at a major national accountancy group →
5,000 annual hoursAnnual operational capacity released by the OCR implementationThe programme released capacity; the client retained decisions on how that capacity was deployed.
Reduced by 30%Fleet certificate processing time, delivered by the redesigned workflowA processing-time improvement, not a cash saving.
Operational improvement and automation governance at a leading insurance broker →
Results are presented according to what was delivered, estimated or forecast. Leania does not combine pipeline, capacity and cash savings into one figure.
The problem
Which workflow is consuming more capacity than leadership realises?
Many firms cannot state the defensible end-to-end cost of a unit of work. Technology and outsourcing decisions are made without an agreed baseline, leaving leadership unable to separate delivered value from assertion.
Acquisition-led groups inherit duplicate routes through the same service, while qualified staff absorb expensive repair, exception and review work.
- Has a supplier automated the easy cases and left your team repairing the exceptions?
- Can volume grow without cost, backlog and conduct risk rising with it?
How we work
Establish the evidence. Redesign the workflow. Assure delivery. Verify the value.
Establish the evidence
One engagement of 21 working days, in two stages, with a decision at day 10: establish what one high-volume workflow costs and whether it is worth fixing, then design the pilot. Where decisions need a defensible reference point, the Cost-to-Serve Baseline agrees one with your finance team.
Redesign the workflow
Redesign targets the repair, waiting and re-keying the evidence found. Specialist build is delivered under Leania’s requirements, acceptance criteria and independent quality control.
Assure delivery
Leania owns executive discovery, diagnosis, requirements, critical decisions and final acceptance. Build is delivered by the client’s existing technology team or vetted specialist delivery partners — either route governed against documented acceptance criteria and the agreed value case.
Verify the value
Realised benefit is measured against the agreed baseline and reported in its own class — cash, cost avoidance, released capacity — never blended into one number.
Where we work
Start from your operation
The evidence discipline is the same everywhere; the workflows are not. Each sector page starts from the work itself.
Accountancy Operations
MTD doesn’t create the friction. It makes the friction you already have expensive.
Insurance Operations
Reduce the repair, re-keying and reconciliation embedded in broking operations
Banking Operations
Turn workflow evidence into intervention decisions that withstand challenge
Work in another regulated operation? Our evidence discipline is workflow-led rather than sector-led — talk to us about the workflow.
Where to start
One engagement, two stages, one decision between them
21 working days to a Pilot Blueprint
- Stage 1 · Working days 1–10Establish, then Diagnose & Select
- Stage 2 · Working days 11–21Design, then Specify & Challenge
The decision at day 10
Stage 1 runs working days 1–10 and ends in a decision. If the evidence doesn't justify continuing, the engagement ends there: you keep the evidence and pay only for Stage 1. If it does, Stage 2 takes the selected intervention to a Pilot Blueprint by working day 21.
£7,500 to start. Stage 2 (£9,500) only if the evidence justifies it.
£17,000 — Total if both stages run, for one bounded workflow. Larger scopes are quoted.
Who leads it
Led personally, delivered with specialists
Tony Walker is the founder of Leania, a Lean Six Sigma Black Belt and the author of "Business @ the Speed of Bots". He has more than 20 years' experience across financial services and operational transformation, with work spanning banking, insurance, pensions, accountancy, utilities and rights management.
More on who leads the workRecommendations from colleagues and clients →
Thinking
Latest thinking
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